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Research operations for public services.

Plan, approve, run and reuse user research. Keep a clear record of ethics, evidence, risks and decisions, so teams can see what is known, what is uncertain and what needs to happen next.

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ResearchOps helps public service teams plan, run and reuse user research in one connected place.

For research operations staff, it brings structure to the whole research lifecycle: projects, studies, recruitment, sessions, notes, evidence, insights and recommendations. Approvals, ethics, accessibility needs and risks stay visible, so research can move forward with confidence.

For researchers, it reduces scattered admin. Everything needed to plan a study, manage sessions and keep evidence linked to findings is held together.

For participants, it supports better recruitment, clearer communication and more inclusive research practices.

For product teams, it turns research into decisions. They can see what is known, what is uncertain, and what action should happen next.

ResearchOps creates a clear record from objective to recommendation, helping teams do user research that is organised, accountable and useful.

Start by creating a research project

A project gives you somewhere to hold studies, participants, sessions, notes, evidence, insights and recommendations.

Create the project first. Later parts of the service become useful once the research work has somewhere to live.

How ResearchOps supports a research project

ResearchOps follows the shape of a user research project. Start by creating a project. Then add studies, participants, sessions, notes, evidence, insights and recommendations as the work develops.

This sequence is a mental model, not a set of first-visit shortcuts. It shows how the work becomes connected over time.

1. Step 1 of 8

   Project

   Define the research work, service phase, team context and objectives.

2. Step 2 of 8

   Study

   Plan a specific round of research within the project.

3. Step 3 of 8

   Participants

   Recruit and manage people taking part in the study.

4. Step 4 of 8

   Sessions

   Schedule and run research sessions.

5. Step 5 of 8

   Notes

   Capture observations and structured session notes.

6. Step 6 of 8

   Evidence

   Organise what was seen, heard or recorded.

7. Step 7 of 8

   Insights

   Analyse evidence into meaningful findings.

8. Step 8 of 8

   Recommendations

   Turn findings into decisions, actions and service improvements.

What you can do after creating a project

These parts of ResearchOps are shown as orientation. They make more sense after a project record has been created.

Team alignment

Set clear research objectives

Available after project creation

How might we overcome the impact of unclear objectives in user research?

Use the project space to align stakeholder objectives with research, design and delivery work.

Recruitment

Recruit participants for user research studies

Available after study planning

How might we ensure that participant recruitment reflects the diversity and needs of the service’s real users?

Plan recruitment so findings are not biased, exclusionary or weakly connected to the service’s real users.

Evidence and analysis

Turn research evidence into recommendations

Available after sessions

How might we keep evidence, insights and recommendations connected?

Use structured notes and evidence trails to show how research findings lead to service decisions.