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Research operations for public services.

Plan, approve, run and reuse user research. Keep a clear record of ethics, evidence, risks and decisions, so teams can see what is known, what is uncertain and what needs to happen next.

Start by creating a research project

A project gives you somewhere to hold studies, participants, sessions, notes, evidence, insights and recommendations.

Create the project first. Later parts of the service become useful once the research work has somewhere to live.

Start a research project

How ResearchOps supports a research project

ResearchOps follows the shape of a user research project. Start by creating a project. Then add studies, participants, sessions, notes, evidence, insights and recommendations as the work develops.

This sequence is a mental model, not a set of first-visit shortcuts. It shows how the work becomes connected over time.

  1. Step 1 of 8

    Project

    Define the research work, service phase, team context and objectives.

  2. Step 2 of 8

    Study

    Plan a specific round of research within the project.

  3. Step 3 of 8

    Participants

    Recruit and manage people taking part in the study.

  4. Step 4 of 8

    Sessions

    Schedule and run research sessions.

  5. Step 5 of 8

    Notes

    Capture observations and structured session notes.

  6. Step 6 of 8

    Evidence

    Organise what was seen, heard or recorded.

  7. Step 7 of 8

    Insights

    Analyse evidence into meaningful findings.

  8. Step 8 of 8

    Recommendations

    Turn findings into decisions, actions and service improvements.

What you can do after creating a project

These parts of ResearchOps are shown as orientation. They make more sense after a project record has been created.

Team alignment

Set clear research objectives

Available after project creation

How might we overcome the impact of unclear objectives in user research?

Use the project space to align stakeholder objectives with research, design and delivery work.

Recruitment

Recruit participants for user research studies

Available after study planning

How might we ensure that participant recruitment reflects the diversity and needs of the service’s real users?

Plan recruitment so findings are not biased, exclusionary or weakly connected to the service’s real users.

Evidence and analysis

Turn research evidence into recommendations

Available after sessions

How might we keep evidence, insights and recommendations connected?

Use structured notes and evidence trails to show how research findings lead to service decisions.